Privacy Policy
Maple Lucky Draw's commitment to protecting your personal information and privacy rights
Data Collection and Protection
Information We Collect
Maple Lucky Draw collects essential personal data including your full name, email address, and account activity information. We gather this data during registration and through your interactions with our digital entertainment platform. Contact information is used for account verification and customer support communications. Usage data helps us improve platform functionality and user experience while maintaining service security.
Purpose of Data Collection
Personal information serves multiple essential functions within our platform. Account creation and verification require identity confirmation to ensure platform security. Communication purposes include sending important updates, security alerts, and customer support responses. Service improvement involves analyzing usage patterns to enhance user experience and platform performance. Legal compliance ensures we meet Canadian regulatory requirements for digital entertainment services.
Data Storage and Security
All collected data is stored on secure Canadian servers with multiple layers of protection. We implement industry-standard encryption protocols for data transmission and storage. Regular security audits and monitoring systems protect against unauthorized access. Data retention periods follow Canadian privacy legislation requirements, with personal information being deleted after account closure or extended inactivity periods as defined by our data management policies.
Third-Party Data Sharing
Maple Lucky Draw maintains strict controls over third-party data sharing. We only share necessary information with verified service providers who assist in platform operation. Legal requirements may necessitate data disclosure to Canadian regulatory authorities when legally obligated. Business transfers involving company assets might include data transfer with appropriate privacy protections. All third-party partners must comply with Canadian privacy standards and our data protection requirements.
Data Deletion Requests
Canadian users have the right to request complete deletion of their personal data from our systems. Account holders can submit deletion requests through our online portal or by contacting customer support directly. The deletion process permanently removes all personal information from active databases and backup systems. Verification of identity is required before processing any data deletion request to prevent unauthorized account modifications. Processing typically completes within 30 business days of request verification.
Contact for Privacy Concerns
For privacy-related inquiries or data deletion requests, contact our dedicated privacy team at support@mapleluckydraw.com. Our Canadian-based privacy officers respond to all inquiries within 48 business hours. Include your account email and specific request details for faster processing. For formal data deletion requests, use the subject line "Data Deletion Request - Maple Lucky Draw" to ensure proper routing and timely handling of your privacy concerns.